Coronavirus 19 (COVID-19) Information & Resources

Watch this page for up-dated information from Spencer Hospital and Clay County Public Health regarding the novel coronavirus 19, known as COVID-19. The impact of the disease can cause situations to change rapidly and we will strive to keep you informed.

If You Are Ill & Suspect You Have Been Exposed to COVID-19:

First, call the local COVID-19 Call Center. A health professional will conduct a phone screening, then advise you on further action.

COVID-19 Call Center 

Hours of Operation: 7AM - 7PM, Monday-Friday
Local: (712) 264-6514
Toll Free: 1-(800)-848-0638

  • Avera Medical Group Spencer - (712) 264-3500
  • Spencer Hospital Emergency Department - (712) 264-6100
  • Milford Family Care - (712) 338-2461
  • Sioux Rapids Family Care - (712) 283-2723
  • State of Iowa COVID-19 Information Line: 211

COVID-19 Toolkits for Community Members & Businesses:

In need of information to better understand your response related to the COVID-19 virus? The Community Exposure Toolkit is designed to help answer many of your questions, such as how to self-isolate should you be tested for the virus, tips on disinfection, how to care for a family member, and more. The Business Toolkit provides valuable information on how to minimize exposure for your customers and workforce.

COVID-19 Diagnostic Laboratory Testing Price

The price of a COVID-19 test (CPT 87635) at Spencer Hospital is $156.25 (inclusive of supplies, lab equipment and staff time to perform the test). Many insurance companies, as well as government programs such as Medicare and Medicaid, have taken steps to ensure coverage to eliminate any out-of-pocket costs for COVID-19 testing. Also, for any self-insured patients, there will not be a bill at this time. Spencer Hospital will seek reimbursement from any applicable government programs which may provide coverage for the test.

Visitor Restrictions at Spencer Hospital (Masks Required)

To protect our patients, families, healthcare workers and community during the pandemic outbreak of COVID-19 (Novel Coronavirus-19) and to prevent further spread of the disease, visitor restrictions are listed below. All patients and permitted visitors who enter the hospital or any of the clinics MUST bring and wear a mask. 

  • Inpatients may have one visitor per day. On a limited basis, the person may leave and return during day, but must remain the same visitor for that day. A different person can be the single visitor the following day.
  • Patients who are receiving end-of-life care (as determined by physician) can have two visitors at a time, and the visitors can rotate during the day, allowing loved ones to be near.
  • Pediatric patients (age 17 and under) - Pediatric patients hospitalized as inpatients (admitted to the Medical-Surgical floors or Intensive Care Unit) may have two parents/guardians visit. Outpatient pediatric patients may be accompanied by one parent or guardian. 
  • Birth Center: (Updated 6/1/20) Visitors are limited to one person per day, which includes the baby’s father or mother’s support person. The father/support person can be present for a surgical delivery.
  • Warner Dialysis Centers: For the safety of our patients receiving dialysis treatment, no visitors are permitted at the Spencer or Spirit Lake Centers effective March 16, 2020.
  • Adult outpatients are asked to come alone, unless physical assistance is required. Also, obstetric patients scheduled for an OB ultrasound may be accompanied by one person.
  • Surgical patients may be accompanied by one person who must remain in the surgical area during the patient’s procedure.
  • Emergency patients: Pediatric patients may be accompanied by a parent or guardian. No visitors permitted for adult emergency patients unless the patient has a life-threatening condition as determined by the medical team.
  • Avera Home Medical Equipment: To prevent further spread of COVID-19, Avera Home Medical Equipment of Spencer Hospital patients may wear a mask and come into the building or call ahead for curbside delivery.  You can reach Avera Home Medical Equipment of Spencer Hospital at (712) 580-3923.

Keeping You Connected

For the safety and health of our patients, their loved ones and our healthcare workers during the COVID-19 pandemic, Spencer Hospital has restricted visitors. However, we know that connecting patients with their loved ones is essential during their hospital stay.

We encourage patients to have one primary contact person who can keep other family members and friends updated. When possible, we encourage the patient and their contact person to communicate directly.  All inpatient rooms have landlines and patients are also welcome to use their personal cellphones. To reach a patient room, dial (712) 264-8300 and then enter the four digit patient room number. If you don’t know the patient’s room number or if the patient is in ICU, dial the same number – (712) 264-8300 and press 0 for assistance. 

If your hospitalized loved one is too ill to communicate with his/her primary contact directly, please have the primary contact person call the unit where the patient is staying.

For ICU, call (712) 264-8300 and use extension 6292
For the Medical/Surgical floors, call (712) 264-8300 and dial extension 6215

We understand this is a challenging time for all and we will continue to make every effort to keep you well informed and connected with your loved one.

Temporarily Suspended Services

  • Athletic Enhancement - re-opening on Monday, July 27th: Click Here for more details
  • Weekly free blood pressure checks in Spencer Hospital's lobby
  • Volunteer Services: (Includes volunteer staffing of Gift Shop.) Online gift shop orders for patient deliveries is available: Send a Gift)
  • Valet Services: have been suspended. If patients need assistance getting from the parking lot into the facility, they should stop under the main entrance canopy and ask for wheelchair services from their parked car into the facility.

Latest News:

Visiting our news page for recent articles on COVID-19 and other health stories: Local Health News

State & Federal Resources:

COVID-19 in Iowa - A State of Iowa website (new on March 24th) created to share comprehensive information regarding novel coronavirus 19 (COVID-19) in Iowa. 

Iowa Department of Public Health - Up-to-date information on diagnosed cases in Iowa, news bulletins and prevention tips.

Updates from Iowa Governor Kim Reynolds' office 

Centers for Disease Control & Prevention - The CDC is monitoring the spread of COVID-19 across the United States, and serves as a source for the latest information.

Valuable Information from the CDC:

Information & Prevention Tips from Spencer Hospital & Clay County Public Health