Non-Discrimination and Accessibility

Spencer Hospital and clinics comply with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  Spencer Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Spencer Hospital and clinics:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters using phone and video services; and
    • Written information in other formats (large print, audio, accessible electronic formats, other formats).
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters using a language translation phone and video service; and
    • Information written in other languages

If you need these services, contact the Section 1557 Coordinator.

If you believe that Spencer Hospital and clinics has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Section 1557 Coordinator – Spencer Hospital Compliance Officer
1200 First Avenue East
Spencer, IA 51301
Phone: 712-264-6677
TTY: 712-264-6296
Fax: 712-264-6404

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Section 1557 Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F
HHH Building
Washington, D.C. 20201
800-537-7697 (TDD)

Complaint forms are available here.

For information in other languages regarding interpretation services, please read this document.