If you require an ambulance or if you are in doubt of whether a situation is an emergency.
Speak with a receptionist 7AM - 9PM daily who can direct your call appropriately.
Access an automated directory using the name of the service or person you wish to contact.
Write Us At
1200 First Avenue East
Spencer, Iowa 51301
Phone: 712-264-8300 extension 6111
712-264-8300 extension 6649 or email: Patient Representative - Quality, courteous and compassionate care is our goal. However, if a patient has a concern, we want to address it. Our patient representative welcomes calls from patients, current or past, who want to share a concern about their hospital care. Inpatients and emergency department patients are encouraged to complete the patient survey they receive upon dismissal. Patients or family members with concerns are encouraged to contact our patient representative Monday through Friday from 8 a.m. - 4:30 p.m. If she is away from her desk, please leave a message on her answering machine that includes your name and telephone number.
Billing & Insurance:
If you have questions regarding your account, please contact us! Call our switchboard at (712) 264-6198 and ask to speak with a financial counselor. Also, you may contact our Patient Accounts personnel through e-mail: Patient Accounts
Release of Information Requests:
To submit requests for release of health information, please fax to: (712) 264-6462.
Please direct any general inquires to our Public Relations/Marketing team who will be happy to connect you with the right person to answer your questions.