Instructions for Patients Seeking Emergency Department Care

posted on Sunday, March 22, 2020 in COVID-19

For patients seeking care in Spencer Hospital’s Emergency Department, please:

• Call ahead to (712) 264-6100 if you have a fever with respiratory issues. You will be given specific instructions of where to go when you arrive at the hospital.

For all others seeking emergency care:

• If all exam rooms are currently occupied when you arrive, you will be asked to wait in your vehicle
• Visitors are not permitted in the emergency rooms unless they meet one of the hospital’s established extenuating circumstances.

Exceptions permitted are as follows- confirm with patient care team:

• One person may accompany/visit patient in Birth Center
• One person may accompany person scheduled for a procedure in the Surgery Center
• One parent/guardian may accompany/visit patient under age 18
• Immediate family members may visit patients receiving end-of-life care, as defined by physician

Visitors cannot rotate with another person during the patient’s stay in an effort to reduce the number of people who enter the hospital.